# loyalty programme

China’s Huazhu Told to Reform Loyalty Terms after Beijing Flags Mandatory Arbitration Clause

Beijing’s consumer watchdog has ordered Huazhu’s membership-services operator to review and fix a clause that requires disputes to be arbitrated in Shanghai, saying it unlawfully restricts consumers' right to sue. The move highlights growing regulatory scrutiny of standard-form contract terms in China and poses compliance and reputational challenges for the country’s largest hotel group.